Client Reviews

Previous client experiences are important in helping all future clients know what to expect and truly understand what kind of company they will be working with from design through completion. SOOO, many years ago we starting sending all of our clients to our BBB page as this is a platform in which ALC Design has no control on what is said and/or posted. We can not edit , modify or delete anything undesirable. We feel that this is a must and the most ideal way to ensure that you know exactly what kind of company and team you could be working with. These reviews are real, honest and glimpse into the folks that lived it. Showing you what we do and how we do it! Not just in the beginning but straight through to the end! Please click the below link to see first hand what ALC Design is all about!

ALC Design, LLC is a BBB Accredited Remodeling Service in Chester, NH

As you may imagine in todays day and time getting positive reviews from happy clients can be challenging. Certainly easy to get negative ones though….lol! As we all know, all too well, life is busy and free time can be very limited with work, kids, family, friends and holidays to name a few. ALC Design is dedicated to client satisfaction while delivering a high quality project and in doing so can only produce so many projects in a year. That, coupled with the fact that the BBB will only keep three years of reviews on the site at any given time limits juts how many reviews that you can see at any time. We felt in order to get better understanding of what to expect we should let you see a bigger picture. SOOO, we thought we would let you see what was once posted to our BBB review page that has been removed by time.

We hope that you enjoy reading what our previous clients had to say and look forward to the opportunity to possibly work with you on your project in the future!

Sep 11, 2020

ALC Design just renovated both of our bathrooms, including moving some of the walls and totally re-designing the spaces. From start to finish they were professional, responsive, accommodating, and conscientious. We were extremely happy with both the process and outcome of our project thanks to ALC Design!

Nov 13, 2020

My husband and I would highly recommend working with ALC Design. From start to finish it is a very professional company with high standards and amazing work. The owner, Brian, would check-in often to make sure things were going well and that we were satisfied with the work. He then made a final call when the job was complete to make sure we were happy with it. The guys that came out were personable, courteous, hard-working, and did great work. We would definitely use ALC Design for a renovation in the future.

Jan 28, 2020

Our kitchen remodel is our third renovation project led by Brian. His company provides excellent planning, superior work, and outstanding finished products.

We have worked with Brian, Octo, and Mark. Their primary goal is to please the customer. They strive to make their presence in your home as painless and non-intrusive as possible. They clean up every day, even after messy electricians, and attempt to leave you with all your necessities. They are perfectionists who respond to your daily concerns.

They removed the old cabinets intact, so we were able to donate most of them. When we simply asked to move one old cabinet to our cellar washroom, Octo insisted on making the cabinet look finished into its position. Our 130-year-old floor wasn’t quite level, and again Octo insisted on making it right before laying the new floor.

ALC added finishing and functional details to our plans we never would have thought of. Mark got every detail of the cabinetry exact, consulting us often as he went. They found new molding compatible with the rest of our old house. The crew let us know every day what was planned and worked out details with us, always to our satisfaction.

The finished product has been beyond what we envisioned in all three projects. Everyone who sees the kitchen says what a wonderful job they did. Overall great job in every respect. 5 stars!

Dec 31, 2019

Our project involved a new kitchen and a 1000 square foot addition that included a family room with a kitchenette, a bedroom and a bathroom. The ALC Design team was great to work with and did an excellent job.

They were able to work around our 2 cats and 2 big dogs who at times wanted to join the construction crew. We had a delay due to an unexpected requirement by the town for a variance. To continue the work, they shifted gears and did the kitchen first while we are waiting on the variance to move forward with the addition.

A wall was removed to open the space with an island for more storage and workspace. The addition is airtight with lots of insulation. It has helped make the house warmer. There is a deck off the living room to accommodate the dogs. The railing that was custom made for the stairs is a prize winner.

The rooms are all filled with light. Our home is now up to date with a new furnace and air conditioner with two zones. We have a new driveway with a better drainage system. There are two hot water tanks for each area. Will did a great job as project manager. Chris worked with him on the kitchen and other details. All the outside contractors on site worked well together to get the project done.

It was a six-month project that turned out wonderful.

Dec 27, 2019

Amazing! It’s really impossible to keep it to just one word, but that would be the one if I had to choose just one.

We added a two-story addition (great room over garage) to our house earlier this year. We were hesitant on dropping a large chunk of money on an architect and then putting plans out to bid, so we decided to look toward the design and build route. From start to finish, everyone at ALC was amazing.

From the design team to the construction, everything was done professionally and respectfully. Brian and the team did all the legwork with the town to get the permitting in place (a ton of back and forth to say the least). From breaking ground to the finished product, they were right on target with the 12–16-week estimate provided up front.

EVERY day there was something going on. Octo was our lead foreman. The word “amazing” doesn’t even come close to doing justice to explain Octo and everything he contributed to our project. From coordinating scheduling of the subcontractors, delivery of supplies, town inspectors, execution and monitoring of the work being done, answering endless questions from the homeowner (me) and many more things that I know I’m missing; he was spot-on with it all. Octo ensured the quality of the product used and the work done was the quality that he would want if it were his house.

You really don’t understand the amount of project management and coordination involved in a project like this until you see it in action. As much as we appreciated the quality construction work and results of the project, we also truly appreciated all of the “behind the scenes” work done throughout the course of the project.

As first-time renovators, we were nervous about everything. Brian and Octo kept us well informed throughout the project, which eased our nerves. I can say that after the first couple of weeks of construction, where I quickly learned the type of quality work and commitment to excellent results, I felt more relaxed than I expected I would be during the construction. As with every project, there were bumps and unexpected challenges along the way. Brian worked through these with us together and fairly to keep the budget in check. We are so happy with how everything came out; it was truly beyond our expectations.

We strongly recommend ALC and will most certainly look to use them again ourselves in the future.

Dec 01, 2019

Always can depend Brian and his team from ALC for a quality work!

We called Brian for a small ceiling project after almost four years since ALC design did a renovation project for us. There was no hesitation to take this small project and completed the project very quickly.

Oct 29, 2019

Brian and the team from ALC Design did an absolutely amazing job on our house addition (360 sq. ft. living room and adjoining deck). The whole process was seamless. From the initial visits where they got to know our style, to the concept review, to the permitting, and to the construction – this team was top notch and responsive.

We really wanted to avoid hiring an architect and then having multiple GC’s bid for the job; so, the ability to package the design and build was a huge plus to us. We are also fist time renovators who did some research beforehand. As such, we heard all the horror stories of delayed and partially finished projects.

I’m confident that in the roughly three months it took to complete the project that there may have been 1- or 2-days TOTAL where there wasn’t some activity occurring. This is truly remarkable and speaks to the organizational skills of the team (GC Octo is the man). The final project is also really, really well done. All the subs did great work and were super respectful of the house. We are so incredibly happy that we opted to use Brian and his team from ALC.

Aug 26, 2019

We worked with ALC Design on a complete kitchen/dining room remodel. After speaking with many contractors who did not follow through or could not communicate well, meeting with Brian, the owner of the company, was refreshing.

Brian and his team are excellent at communicating, and very easy to work with. They understood our vision and worked within our budget to create a space that is beautiful and functional.

Our lead carpenter, Mark, showed up every single day, at the time we expected, and was very respectful of our family and space. We have three young kids and a dog, and Mark was incredibly careful with putting away his tools and cleaning up at the end of the day to ensure the space was safe for our family.

Every week Brian came by to check in on progress. It was honestly a pleasure working with our carpenter and seeing him transform our space. ALC Design took the stress out of what could have been a very stressful experience–there were no surprises, and we knew what to expect every day, week, and month.

I would absolutely work with them again and recommend them to friends and family without hesitation!

Jul 09, 2019

This is our second time working with Brian and his Team. We had such a successful experience working with him the first time we asked him to come back for our deck expansion and remodel. They did not disappoint from start to finish of the project!!

The craftsmanship and attention detail were exceptional. We could not be happier with the results.

Brian’s foreman, Chris, took the extra effort and time to accommodate all our needs and wishes. They added extra details such top-end decking and railings, window-boxing the decking, stairs and the lattice work. Not only does the deck look great, but it is also extremely solid, and provides plenty of room for our outdoor living space. It is like having another room added to our home. Additionally, they refurbished a dilapidated shed and made it look brand new. We highly recommend them for any home construction or design project!!

Jul 07, 2019

We couldn’t be happier with ALC Design. This was our first major remodel, for bathrooms at least 20 years old. From the initial meetings, through the design process with Galen, to the implementation and finish of the project, Brian, and Kris our lead carpenter, showed that they are 100% customer focused.

As first timers we very much put the project in the hands of the experts – Kris is superlative at everything he puts his hand to – but we were totally included and kept in the loop for everything that was happening in our house. Brian runs a tight ship, and it shows in how efficiently and smoothly our remodel went. The amount of thought, planning and meticulous work of the highest quality put in by Kris, backed by Brian checking in on our satisfaction throughout, means we can highly recommend ALC Design! We will certainly be back for our future project needs.

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