Client Reviews
Previous client experiences are important in helping all future clients know what to expect and truly understand what kind of company they will be working with from design through completion. SOOO, many years ago we starting sending all of our clients to our BBB page as this is a platform in which ALC Design has no control on what is said and/or posted. We can not edit , modify or delete anything undesirable. We feel that this is a must and the most ideal way to ensure that you know exactly what kind of company and team you could be working with. These reviews are real, honest and glimpse into the folks that lived it. Showing you what we do and how we do it! Not just in the beginning but straight through to the end! Please click the below link to see first hand what ALC Design is all about!
As you may imagine in todays day and time getting positive reviews from happy clients can be challenging. Certainly easy to get negative ones though….lol! As we all know, all too well, life is busy and free time can be very limited with work, kids, family, friends and holidays to name a few. ALC Design is dedicated to client satisfaction while delivering a high quality project and in doing so can only produce so many projects in a year. That, coupled with the fact that the BBB will only keep three years of reviews on the site at any given time limits juts how many reviews that you can see at any time. We felt in order to get better understanding of what to expect we should let you see a bigger picture. SOOO, we thought we would let you see what was once posted to our BBB review page that has been removed by time.
We hope that you enjoy reading what our previous clients had to say and look forward to the opportunity to possibly work with you on your project in the future!
ALC was highly recommended from friends in the area and we are very happy with the results and process. Our project was very large (from our perspective) and a near gut of the entire house. We gave them a price range and a list of things we wanted and they were able to fit things within that budget.
Any project of this size will have surprises and our project was no exception, but we were always given options and advice beforehand. We were never pressured into doing additional work. We got the sense that they were working with us and always on our side which was important for us. They had a vested interest in the success of the project just like we did. We were impressed with Lenny (the carpenter) and Phil (the PM) and trusted their opinions and work throughout the process. When the backsplash tiles in the kitchen weren’t as perfect as expected Lenny painstakingly re-did the whole job himself and is now one of our favorite parts of the new house. We will call upon the team again for future work and suggestions.
We had an addition put on our house by ALC contractors out of Londonderry NH. Brian was very helpful during the design stage and made follow up visits to the project to check in and see if we had any questions. Our lead project manager Kris did both of our projects. This is our second project done by them, the first was a bathroom complete remodel it was done with exceptional skill, professionalism and was previously mentioned.
Our second project was much more substantial was a 20′ by 20′ great room with a full basement. We gave them our ideas, and their designer came back with a perfect concept. Their attention to detail and scheduling was on point from everything to removing trees and gently removing bushes we thought we would like to put around our new foundation. The scheduling of all the pieces, cement cutters, tree removal, foundation hole dug, roofers, framers, siding, electrical, plumbing, painting, finish trim work, I’m sure I missed something there were a lot of moving parts the impact was minimal on our part. I would highly recommend them for any and all future projects.
8 years ago, ALC did a large room addition to our house, and just recently they completed a renovation that included converting to an open concept, completely relocating our kitchen to a much larger space, hiding the visible structural support beam in the attic, and reflooring the entire renovated area. Work quality, which we knew from before to be superb, continued to be so in this project as well.
Phil, our project manager, was always on top of everything so there was no wasted time: in four months, there was nary a day without work happening. Mark, a true craftsman, ensured perfect fit and finish in the new kitchen, and we also greatly appreciated Lenny’s attention to detail.
The only caution I’d provide is to read the contract carefully to ensure that everything that was discussed is included. We ended up with a disagreement as a result of me not noticing that something wasn’t included. To his credit, Brian did make accommodating adjustments.
ALC does great work, from design through build and finish detail. I highly recommend them!
We lucked out finding ALC when I saw their name on the side of a vehicle coming home from work one day. We live in a 100 year old house and needed to add a second bathroom, in addition to rennovating the first.
We had consultations with several companies, but in the end went with ALC due to their detailed vision and clear communication. We have no regrets about working with them! Brian explained all the parts of the process to us and walked us through Galen’s plans for our new bathrooms, including the cost of each and every item and when deposits would be due. The design, by the way, was great and maintained the character of the house. Mark, who was the manager of our project day to day, was great to work with. He was very respectful of our home and pets. (Our cats still miss him!!) Lenny also did excellent work and helped make sure everything wrapped up smoothly in the final weeks of our project. We plan on redoing our kitchen in a few years and will go with ALC again with no hesitation.
It’s always a little scary to step into a big, expensive project with a company for the first time, but we couldn’t have chosen a better one. The entire ALC team was professional, responsive, helpful, transparent, and respectful. I was floored by the design they came up with to add a dormer and front porch to our odd-shaped house – they looked like they had belonged there from the beginning.
The project leaders were fantastic at addressing questions and concerns, and Brian, the owner, was always easy to reach if needed. The customer service and all-around integrity of this company were worth every penny. We will definitely be using ALC again for future home projects!
ALC completed a large and complex renovation for us and we could not be happier. From the planning process to finishing touches, the ALC team was always professional, informative and helpful.
Brian was very valuable guiding us in our plans and explaining the process. Our project manager, Mark, was great and on site every day. He offered insightful suggestions and made sure all was perfect. His attention to detail was amazing. Brian was always in contact and checking in to see if any questions or concerns. We were always kept apprised of any issues or updates with the project timeline. ALC was always available to assist with any questions and changes if needed. We are very happy with the outcome and would definitely use ALC for future projects. I highly recommend ALC for your renovation projects.