Client Reviews
Previous client experiences are important in helping all future clients know what to expect and truly understand what kind of company they will be working with from design through completion. SOOO, many years ago we starting sending all of our clients to our BBB page as this is a platform in which ALC Design has no control on what is said and/or posted. We can not edit , modify or delete anything undesirable. We feel that this is a must and the most ideal way to ensure that you know exactly what kind of company and team you could be working with. These reviews are real, honest and glimpse into the folks that lived it. Showing you what we do and how we do it! Not just in the beginning but straight through to the end! Please click the below link to see first hand what ALC Design is all about!
As you may imagine in todays day and time getting positive reviews from happy clients can be challenging. Certainly easy to get negative ones though….lol! As we all know, all too well, life is busy and free time can be very limited with work, kids, family, friends and holidays to name a few. ALC Design is dedicated to client satisfaction while delivering a high quality project and in doing so can only produce so many projects in a year. That, coupled with the fact that the BBB will only keep three years of reviews on the site at any given time limits juts how many reviews that you can see at any time. We felt in order to get better understanding of what to expect we should let you see a bigger picture. SOOO, we thought we would let you see what was once posted to our BBB review page that has been removed by time.
We hope that you enjoy reading what our previous clients had to say and look forward to the opportunity to possibly work with you on your project in the future!
When starting to think about the size of the renovation we were looking for it was a bit unnerving for several reasons; we were brand new to NH with few contacts and hoping to find a reputable company to do some major work. Our home started as a lakefront cottage but over time the previous owners added on several additions, some done okay and others not so much. Luck was on our side as ALC was building down the road from us so we gave Brian a call. This also all started just prior to the Covid-19 eruption. We made plans for the project to begin in the fall; renovate 3 bathrooms that included having to enclose a cathedral ceiling to become part of the second floor, a laundry room upstairs and a pantry downstairs and several other upgrades that just came up because we saw a need and they took care of it.
During the process we always felt comfortable with the steps taken to ensure our safety and that of the crews that were contracted to come and do the plumbing, electrical, insulation, and the plasterers. What Brian told us at the onset of the project as to how they operate was spot on; Brian periodically checked in with us to make sure we were happy with the process and to answer any questions we might have had. However Kris did such a wonderful job of keeping us in the loop and looking for our input if necessary as things progressed. I had to admit that prior to the beginning of the renovation I had reservations about having a stranger in our house every day but as time went on Kris became like a family member that we trusted implicitly. Octo joined Kris periodically and he was also a welcome addition. We likened what they had to do with our project was like putting a puzzle together and they always got it right. Kris and Octo are meticulous and won’t settle for anything less than what would be acceptable in their own homes.
We were so pleased with the work done that we’ve invited them back for our kitchen renovation in the faIl. I would give ALC 10 stars if I could!
ALC did a remodel of our kitchen, two bathrooms, and replaced all of the windows and doors this summer and fall. From the initial estimate, through the site visits, and all of the work being done everything was done in a professional and courteous manner. Having the binder with all of the project details called out was a great resource, and a good way to show others what we were having done.
Brian’s team was very skilled and kept on top of the other subcontractors work to ensure we received a quality product. Kris, Lenny, Austin, and the rest of the team were great about answering questions and went above and beyond a couple of times to fix something when they noticed it created a safety issue. We would definitely recommend ALC and would readily use them again when we need more work done.
ALC did a complete redesign of our kitchen, family room and master bath 3 years ago. We were so pleased with the finished product that we had them come back this summer for a garage and main floor bathroom renovation. From start to finish, Brian and his team were professional, respectful and transparent every step of the way. When we ran into issues that none of us anticipated, they worked with us to find solutions that met our needs. I would highly recommend ALC and wouldn’t hesitate to call on them again for our next project.
We are very pleased with the work ALC has done for us. It was quite a ride… the project was to have a two bed/one bath/a living room on the second floor… there were so many unpredictable and unknown factors came in between and yes, it got delayed a couple of months more than what estimated for… Even with all those struggles, most of which are not in their hand, Mark, our project manager, and team pulled it through.
It’s a package deal, right from design to finish the corner of the last trim. They are very professional In their approach and in execution. Mark has been our family for the last nine months and we, especially our dogs (Bucky and Rhodey) are already started missing you 🙂 Thank you Brian and Mark!!!
We were exceptionally pleased with Brian and ALC design team in our bathroom renovation. From the design we had in mind to the completion of our project. The project manager Kris was extremely knowledgeable about the project and had all the answers to our questions. All the workmanship was very well done, the laying of the tile by Kris was exceptional. Kris was so easy to talk to and was aware we only had one shower and made that down time extremely short. We did have some adjustments to the design during the project and the pricing was open and transparent. The project moved along at a good pace. Kris was very neat, clean, organized, carpets were protected, and dust was minimal. The materials that we chose on their recommendations were of very high quality from the quartz counter top, bench seat in the shower, the plumbing fixtures, shower glass enclosure and tiles. We do have animals and they were conscientious of them. The bench and glass shower door installation were very timely considering Covid. We really love the renovated bathroom and we are looking forward to our next project with them.
Brian and his team were fantastic. We contracted ALC design to create a Master Suite in our unfinished attic, and to remodel the majority of the 2nd floor of our house. It was a large project, kicking off at the height of the pandemic and at the onset of rampant supply constraints. Our lead contractor was Octo, and he did a fantastic job navigating the uncertainty of the pandemic and ensuring that all of our fixtures and fittings were available when we needed them. Octo really treated us like an extension of his family, and he was courteous and mindful in everything he did. He did what he could to keep the dust to a minimum, and he would clean up at the end of each day. With 2 small children, we really appreciated the effort he spent to ensure that the construction area was as tidy as it could be. Overall, our project lasted about 6 months, and resulted in a new closet, a new Den area, a brand new bathroom, a remodeled bathroom, a new staircase, a new master bedroom, his/hers closets and a new laundry area. As i write this, it is almost a year since the project wrapped, and we can confidently say that the quality of ALC’s work is impeccable. It is evident that they take pride in what they do, and they stand behind their work. Overall, I would not hesitate to recommend Brian and the team at ALC design for any home project, big or small.
When shopping around for a company to do our Master Suite Addition, we were introduced to Brian by close friends of ours whom hired ALC to do their family room addition. They let us see the work site as their addition was being constructed. We were impressed by the professional and very clean work site. We felt very comfortable with Brian from day 1 and never looked back. We started our project right after the pandemic hit. So we were faced with a lot of challenges, to say the least, but Brian and his team figured it out and kept the project moving as seamless as possible. We officially wrapped everything up in a reasonable time all things considered. Brian, Phil and our on site GCs Mark and Tom were transparent every step of the way and were professional in dealing with COVID delays, change orders and especially unforeseen challenges with town permitting. We are so thankful to have worked with ALC as not only did they do a great job with our addition, but they made the entire process as stress free as possible considering everything we faced during COVID. I highly recommend ALC and wouldn’t think twice about working with them again!
We had our house renovated by ALC back in mid-2019. From start to finish, the process was completely professional and transparent. Being the first time we’ve ever attempted a project like this we expected the worst, but Brian, Phil and the rest of his crew were beyond professional and accommodating. They always kept us in the loop, always kept pricing transparent (and itemized) and never once made us feel like we were being taken advantage of or being misled at any point in the almost 9 month process. Fast forward to now, May of 2022, and we are planning another job with ALC and have no plans to even consider anyone else. We highly recommend them to everyone who asks and highly recommend them to you, too.
As expected, ALC did an excellent job with our second home renovation! We didn’t have to think twice when deciding to work with them again! Brian is easy, realistic and professional – everything is discussed upfront and there are never any surprises. We were lucky to have Octo onboard for our project, he’s like family to us and his attention to detail and consistency is unmatched. We are extremely happy with our experience and outcome and actively recommended ALC to our neighbors & friends, who have hired them for their own projects. We highly recommend ALC for their workmanship and seamless renovation experience! Thank you for the great work as always, Brian, Octo and team. Our only request is to have Octo back again whenever our next project with ALC happens 🙂
We are extremely impressed with ALC design. Brian, Phil and the whole crew were very professional and they were with us from design through completion. Their design build philosophy positions the firm to guide homeowners through the entirety of the renovation process, making it fun and as stress free as they can. Brian had a clear understanding of our vision and Phil/construction team made it a reality. Brian checked in frequently to make sure everything was meeting our expectations.
We are very happy with the end result. Highly recommend ALC design!